Donation Refund Policy

Last Updated: January 1, 2026  ·  Effective Date: January 1, 2026

GlobalWorx Foundation is deeply grateful for the generosity of our donors. We are committed to handling every donation with integrity and transparency. This Donation Refund Policy explains our practices regarding refund requests.

1. Refund Window

Refund requests for donations made through our website must be submitted within 30 days of the original transaction date. We are unable to process refunds for donations made more than 30 days prior, as funds will have been committed to program activities.

For recurring donations, refund requests apply to the most recent charge only. Charges from prior billing periods are generally not eligible for refund unless there was a billing error on our part.

2. Eligible Reasons for a Refund

We will consider refund requests for the following reasons:

• Duplicate transaction: You were charged more than once for the same donation due to a technical error.
• Unauthorized transaction: A donation was made without your knowledge or authorization (e.g., fraud or unauthorized use of your payment method).
• Incorrect amount: You were charged a different amount than you intended due to a technical error on our site.
• Accidental donation: You made a donation unintentionally and contact us promptly (within 7 days) to request a reversal.
• Billing error: Any error in processing your payment that resulted in an incorrect charge.

3. Non-Refundable Situations

The following are generally not eligible for refund:

• Donations made more than 30 days prior to the refund request
• Donations where the donor has already received and used a tax deduction letter (a corrected receipt will be issued if a refund is granted)
• Donations made as part of a matching gift or corporate giving program (these must be handled through the employer's program administrator)
• Change of mind about supporting GlobalWorx Foundation after more than 7 days have passed since the donation
• Donations made anonymously where the donor's identity cannot be verified

We review each request individually and reserve the right to make exceptions at our discretion based on the circumstances.

4. How to Request a Refund

To request a refund, please contact us as soon as possible using one of the following methods:

• Email: info@globalworx.com — Subject line: "Donation Refund Request"
• Phone: 917-768-4665

Please include the following information in your request:

• Your full name
• Email address used at the time of donation
• Date of the donation
• Donation amount
• Reason for the refund request
• Last four digits of the payment card used (if applicable)

5. Processing Time

We aim to respond to all refund requests within 3–5 business days of receipt. If your refund is approved, the credit will be applied to your original payment method. Processing times vary by payment provider:

• Credit/debit card refunds: Typically appear on your statement within 5–10 business days after approval, depending on your card issuer.
• Apple Pay / Google Pay: Refunds are returned to the original payment method linked to those services, typically within 5–10 business days.

You will receive an email confirmation once your refund has been processed. Please check your spam folder if you do not receive a confirmation.

6. Tax Implications of a Refund

If you have already claimed a tax deduction for a donation that is subsequently refunded, you may be required to report the refunded amount as income in the tax year it is received. We recommend consulting your tax advisor if you have questions about the tax implications of a refund. We will provide an updated donation receipt reflecting the refund.

7. Recurring Donation Cancellations

You may cancel a recurring donation at any time by contacting us at info@globalworx.com or calling 917-768-4665. Cancellations submitted at least 5 business days before the next scheduled charge will take effect before that charge is processed. We cannot guarantee cancellation of charges already in process at the time of your request.

Cancellation of a recurring donation does not automatically trigger a refund of any previous charges. If you believe a recent charge was made in error, please submit a refund request as described above.

8. Disputed Charges

We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank or credit card company. Chargebacks initiated without first contacting us may result in additional processing fees that ultimately reduce the funds available for our programs. We are committed to resolving any legitimate concern promptly and fairly.

If you do initiate a chargeback, GlobalWorx Foundation reserves the right to provide your transaction records and our correspondence to your payment provider as evidence in the dispute process.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a donation, please reach out:

GlobalWorx Foundation — Donor Services
Email: info@globalworx.com
Phone: 917-768-4665
Response time: 1–2 business days